Refund Policy

Cancellation

You may cancel your subscription at any time through your billing portal. Upon cancellation:

• Your Service remains active until the end of your current billing period.
• You will not be charged for subsequent billing periods.
• Your platform data is retained for 30 days after the end of your billing period, during which you may request a data export or reactivate your subscription.

Refunds

We generally do not issue refunds for subscription payments. However, we will consider refund requests on a case-by-case basis in the following circumstances:

• Significant, extended downtime caused by us (not third-party services or the Solana network).
• You were charged after cancelling due to a billing error.
• Duplicate charges or other payment processing errors.

How to Request a Refund

Contact us at hello@zoneless.com with your account details and the reason for your request. We aim to respond to all refund requests within 5 business days.

Billing Provider

Payments are processed by Paddle, who acts as the Merchant of Record. Refunds, when approved, are issued through Paddle to your original payment method.