Refund Policy

Last updated: April 16, 2026

14-Day Free Trial

All new Zoneless Cloud subscriptions begin with a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed.

Cancellation

You may cancel your subscription at any time through your billing portal. Upon cancellation:

• Your Service remains active until the end of your current billing period.
• You will not be charged for subsequent billing periods.
• Your platform data is retained for 30 days after the end of your billing period, during which you may request a data export or reactivate your subscription.

Refunds

Because the Service includes a 14-day free trial, we generally do not issue refunds for subscription payments. However, we will consider refund requests on a case-by-case basis in the following circumstances:

• Significant, extended downtime caused by us (not third-party services or the Solana network).
• You were charged after cancelling due to a billing error.
• Duplicate charges or other payment processing errors.

How to Request a Refund

Contact us at hello@zoneless.com with your account details and the reason for your request. We aim to respond to all refund requests within 5 business days.

Billing Provider

Payments are processed by Paddle, who acts as the Merchant of Record. Refunds, when approved, are issued through Paddle to your original payment method.